COVID 19 Update

From the 19th July, the restrictions in the UK have began to ease. However we are still committed to protecting our staff and clients.

We are pleased to welcome our clients back into the practice, however we still require everyone to wear a mask and that only one owner accompany their pet inside.

We have not yet reached a point that all our staff have been able to have their vaccination and we also have some members of staff who are highly vulnerable yet have continued to work throughout the pandemic. If we get a positive case within the practice this puts our staff and clients at risk and may leave us short staffed which could result in the closure of the practice. This is something we would go to great lengths to avoid for the continued care of our patients.

If you are unable to wear a mask you can certainly still use our services. We have the outdoor consult area which the vet would be happy to see you in, or if you would prefer we can take your pet inside to treat while you wait.

  • We request that clients that are unwell or are exhibiting any signs of a cough or cold to avoid entering the practice. Please inform our reception staff by telephone as we have protocols in place allowing us to provide full service to all our patients.

  • If you have any concerns about entering the building please let us know by telephone, we can carry out most tasks in the car park, including some consultations, repeat prescriptions and taking payments.

  • Following WHO guidelines, we would encourage customers to pay by card, rather than cash.

 

For those worried about their pets contracting the virus, the World Health Organisation issued the following statement: ‘At present there is no evidence that companion animals can be infected with the new coronavirus. However it is always a good idea to wash hands with soap and water after contact with your pets.’ Details can be found on the WHO website-https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters

We appreciate your understanding during this time. The well being of our patients is still our priority and by making small changes we can help ensure that the practice can stay adequately staffed and that our more vulnerable clients are not at risk by visiting the practice.